Refund Policy
This Refund Policy applies to all purchases made through colorings.ai, owned and operated by Edurance Technology Limited ("Company," "we," "us," or "our"). By using our services, you agree to this policy.
1. General Refund Policy
Due to the nature of our digital products and services, all sales are final and non-refundable unless otherwise required by applicable law. Once a digital product (such as a generated line drawing) is delivered, it cannot be returned or refunded.
2. Refund Eligibility
We may offer a refund in the following cases:
- Duplicate Purchase: If you accidentally purchase the same product or service multiple times, we may issue a refund for the duplicate charge upon request.
- Technical Issues: If you experience significant technical issues preventing access to or proper use of our service, and we are unable to resolve the issue, you may be eligible for a refund.
- Unauthorized Transactions: If your payment was made without authorization, please contact us immediately. We may process a refund after verifying the claim.
3. Requesting a Refund
To request a refund, please contact our support team at contact@colorings.ai within 7 days of your purchase. Your request must include:
- Proof of purchase (such as a transaction ID or invoice).
- A detailed description of the issue.
- Any relevant screenshots or supporting evidence.
We will review your request and respond within
7 business days. Approval of refunds is at our sole discretion, except where required by law.
4. Chargebacks & Disputes
If you initiate a chargeback or payment dispute without first contacting us for resolution, we reserve the right to:
- Deny future access to our services.
- Take legal action if necessary.
5. Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect immediately upon posting on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
6. Contact Information
Company Name: Edurance Technology Limited
Register No.: 76974526
Address: UNIT 1904, 19/F PODIUM PLAZA，5 HANOI RD TST，HONG KONG
Email: contact@colorings.ai